Last updated: 25 June 2026
At KBS Home Services, your privacy matters to us. This Privacy Policy explains what information we collect when you use our website, app and services, how we use it, who we share it with, and the choices you have. By using our platform, you agree to the practices described here.
KBS Home Services (“KBS”, “we”, “us” or “our”) is a Bengaluru-based home services provider (GSTIN 29LFGPS9162D1ZR). We are responsible for the personal information collected through our website and app.
We collect only the information needed to provide and improve our services:
If you choose “Use my current location” or pin your address on the map, we use your device location with mapping services: Mappls/MapmyIndia for the map display and OpenStreetMap (Nominatim) to turn coordinates into an area name and to power address search, so we can identify your area and help our team locate you accurately. You can decline location access at any time and enter your address manually instead, and the service will still work.
To make the app convenient, some information, such as your saved addresses, selected area and login status, is stored locally on your own device (in your browser). This data stays on your device and is used to remember your preferences between visits.
We use a small number of analytics and measurement tools to understand how visitors use our site so we can improve it: Google (to measure how well our ads and bookings perform) and Microsoft Clarity (which records anonymised usage such as clicks, scrolls and page views, with sensitive content like your phone number and anything you type automatically masked). Apart from these measurement tools, we do not use cookies to build advertising profiles or track you across unrelated websites, and we never sell your data.
We respect your data and do not sell it. We share information only as needed to deliver our services:
We use reasonable technical and organisational measures to protect your information against unauthorised access, misuse or disclosure. While no method of transmission over the internet is completely secure, we take appropriate care to safeguard the data you share with us.
We keep your personal information only for as long as it is needed for the purpose it was collected, and then we delete or anonymise it. Our standard retention periods are:
You can ask us to delete your personal information sooner than these periods at any time (see “Your Choices & Rights” below). We will honour your request unless we are legally required to keep certain records, such as tax invoices.
When you book a service or verify your mobile number, you consent to us handling your information as described in this policy. Under the Digital Personal Data Protection Act, 2023, you have the following rights over your personal data:
Our services are intended for adults who can book home services. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will take appropriate steps.
We may update this Privacy Policy from time to time. The most current version will always be available on this page, with the “Last updated” date shown above. Significant changes may also be communicated to you directly.
If you have any question about this Privacy Policy or how your data is handled, or any complaint or concern, you may contact our Grievance Officer. In accordance with the Information Technology Act, 2000, the rules made thereunder and the Digital Personal Data Protection Act, 2023, we will acknowledge your request within a reasonable time and make sincere efforts to resolve it.