Terms & Conditions

Last updated: 9 June 2026

These Terms & Conditions (“Terms”) govern your use of the KBS Home Services website, app and the home services we provide across Bengaluru. By booking a service, browsing our website or using our platform, you agree to these Terms. Please read them carefully.

1. About Us

KBS Home Services (“KBS”, “we”, “us” or “our”) is a Bengaluru-based home services provider operating since 2019, with combined experience and 15,000+ satisfied customers. We offer professional home services including deep home cleaning, sofa & carpet cleaning, kitchen and office/commercial cleaning, pest control, painting, waterproofing, water tank & sump cleaning, and packers & movers across Bengaluru and its surrounding localities.

We are a registered business with GSTIN 29LFGPS9162D1ZR, based in Bengaluru.

2. Bookings & Service Requests

You can request a service through our website, app, WhatsApp or by phone. When you place a booking, you provide details such as your name, mobile number, service address and the service and time slot you prefer. A booking is treated as a request for service and is confirmed once our team accepts it and assigns a slot.

You must provide accurate, complete and current information when booking.
Service slots are subject to availability and team allocation in your area.
We may contact you on your registered mobile number (including via WhatsApp) to confirm, reschedule or update your booking.

3. Pricing & Payments

All prices shown on our platform are in Indian Rupees (₹) and are inclusive of all applicable taxes. KBS is registered under the GST Composition Scheme; accordingly, no separate GST is charged or added to your bill, so the price you see is the final, all-inclusive price.

For certain services that depend on site conditions (for example waterproofing, painting and office/commercial cleaning), the price is provided as “Price after inspection”. Our team visits, assesses the work and shares a final quotation before any work begins.
Prices, offers and coupons may change from time to time and are applied as displayed at the time of booking.
Payment may be collected after the service is completed, through the modes communicated to you at the time of booking.

4. Cancellations & Rescheduling

We understand plans change. You may cancel or reschedule a booking by contacting us as early as possible before the scheduled slot, so we can re-allocate our team. We request reasonable notice to avoid inconvenience to our staff who travel to your location.

Repeated last-minute cancellations or no-shows after our team has reached your location may attract a visit/convenience charge, which will be communicated to you.
For inspection-based services, the inspection visit itself is a commitment of our team’s time; please cancel in advance if it is no longer required.

5. Service Delivery & Your Responsibilities

To help us deliver the best service, we request your co-operation at the time of the visit:

Provide safe and reasonable access to the area where the service is to be performed, along with water and electricity where required.
Secure or inform our team about fragile, valuable or sensitive items in the service area in advance.
Ensure a responsible adult is present at the location during the service.

6. Service Guarantee

We take pride in our work. If you are not satisfied with the quality of a completed service, please inform us within a reasonable time (typically within 24 to 48 hours of completion) and we will make fair efforts to re-do or rectify the specific issue, subject to inspection of the concern raised.

7. Limitation of Liability

We carry out our services with trained personnel and reasonable care. However, to the maximum extent permitted by law:

KBS shall not be liable for pre-existing damage, wear and tear, or defects in fittings, surfaces or items that are not caused by our service.
Our total liability for any claim arising from a service shall not exceed the amount paid by you for that particular service.
We are not liable for any indirect, incidental or consequential loss.

8. Refunds

Where a service could not be delivered due to reasons attributable to us, or where a valid concern is accepted by us, any eligible refund will be processed to your original payment method within a reasonable period. Inspection-based and completed services are generally non-refundable once performed, except as required by applicable law.

9. Intellectual Property

All content on our website and app, including the KBS Home Services name, logo, text, graphics and images, is owned by or licensed to us and is protected under applicable laws. You may not copy, reproduce or use our content without our written permission.

10. Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use and protect your personal information. Please review it to understand our practices.

11. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any disputes arising in connection with these Terms or our services shall be subject to the exclusive jurisdiction of the courts at Bengaluru, Karnataka.

12. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services or legal requirements. The latest version will always be available on this page, with the “Last updated” date shown above.

13. Force Majeure

KBS shall not be held responsible for any delay or failure to perform a service caused by events beyond our reasonable control, including but not limited to acts of God, natural calamities, floods, fire, epidemics or pandemics, government restrictions, strikes, civil unrest, power or internet failures, or supply shortages. In such cases, we will make reasonable efforts to reschedule your service at the earliest.