Cancellation & Refund Policy

Last updated: 3 July 2026

This Cancellation & Refund Policy explains how cancellations and rescheduling work at KBS Home Services. By placing a booking with us, you agree to this policy along with our Terms & Conditions.

1. How Payment Works

We do not collect any advance payment at the time of booking. You pay only after your service is completed, once you're satisfied with the work.

2. Cancellations

We understand that plans change. You can cancel a booking by calling or messaging us:

• Cancelling more than 2 hours before your scheduled service time is free, with no charge at all.
• Cancelling within 2 hours of your scheduled service time, or being unavailable at the service address when our team arrives, incurs a ₹150 technician compensation fee, which covers our team's travel and the reserved time slot.

3. Rescheduling

If you would prefer to reschedule rather than cancel, contact us as early as possible before your slot and we will move your booking to a new time at no extra charge, subject to availability.

4. How to Cancel or Reschedule

You can cancel or reschedule your booking in either of these ways:

• Open My Bookings on our website or app and use the Cancel booking option on the relevant booking.
• Call or WhatsApp us at +91 63636 17916.

Please keep your booking ID handy so we can locate your booking quickly.